00bd9 Privacy Policy

00bd9 ("we", "us", "our", or the "Platform") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the services available at https://00bd9.io (the "Website"). This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and protect information about you when you interact with the 00bd9 platform.

This Policy applies to all players registered with 00bd9 in Bangladesh, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations nationwide. It covers data collected through the Website, through your account dashboard, via mobile browser access, and through any direct communications you have with our support team.

This Privacy Policy should be read alongside the 00bd9 Terms & Conditions and our Responsible Gaming policy, both of which are incorporated herein by reference. In the event of any conflict between this Policy and those documents on privacy-related matters, this Privacy Policy shall prevail.

For the purposes of data protection law, 00bd9 acts as the data controller in respect of the personal data of all registered players and website visitors. As data controller, 00bd9 determines the purposes for which, and the means by which, your personal data is processed.

All data protection enquiries, subject access requests, and formal complaints regarding the handling of personal data should be directed to the 00bd9 Data Protection team using the contact details provided in Section 14 of this Policy. We will acknowledge all formal data-related correspondence within 3 business days and provide a substantive response within 28 calendar days of receipt.

00bd9 collects personal data across several categories depending on your level of interaction with the platform. The following table details the specific types of data we collect, together with the context in which each type is collected:

We collect only the minimum personal data necessary to provide the services you request and to meet our legal obligations. We do not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless specifically required by applicable law or with your explicit prior consent.

00bd9 collects personal data through the following methods:

• Direct Collection: Information you provide voluntarily when registering an account, completing the 00bd9 Login, updating your profile, making a deposit or withdrawal, submitting identity documents for KYC verification, or contacting our support team.
• Automated Technical Collection: Data gathered automatically when you access the 00bd9 Website, including your IP address, browser characteristics, device identifiers, and session activity data, collected via server logs and first-party cookies.
• Payment Provider Data: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank) when you initiate a deposit or withdrawal through the platform.
• Game Provider Data: Game session records, round outcomes, and bet histories received from certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe in connection with your gameplay activity.
• Identity Verification Partners: Where applicable, 00bd9 may engage third-party KYC and identity verification service providers to cross-reference the documentation you submit during the account verification process.

00bd9 processes your personal data only where there is a clear, legitimate purpose and a valid legal basis for doing so. The following table summarises the primary purposes for which we process your data:

Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent, contact our support team via live chat or email.

00bd9 does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial or marketing purposes. We share your data only in the limited circumstances described below:

• Payment Processors: We share the minimum necessary financial data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Game Studios & Providers: We share your username and session identifiers with certified game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) to initialise and record your game sessions. Game providers do not receive your full identity or financial data.
• Identity Verification Partners: During KYC checks, we may share your identity documents with specialist verification service providers. These partners are contractually bound to use your data solely for the purpose of identity verification on behalf of 00bd9.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh or internationally where we are legally required to do so, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.
• Business Transfers: In the event that 00bd9 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer in advance.

00bd9 uses cookies and similar technologies (including local storage and session storage) to operate the platform effectively and to improve your experience as a player. A cookie is a small text file placed on your device by the 00bd9 Website when you visit it.

We use the following categories of cookies on the 00bd9 platform:

• Strictly Necessary Cookies: These cookies are required for the platform to function correctly. They enable core features such as 00bd9 Login authentication, session management, account balance display, and secure payment processing. These cookies cannot be disabled without breaking the platform.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and use the 00bd9 platform, including which pages are visited most frequently and where users encounter errors. This data is used solely to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences — such as your preferred game category, display settings, and language — so the platform can deliver a more personalised experience on repeat visits.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, including identifying unusual login patterns, detecting automated bot access, and flagging suspicious account behaviour.

00bd9 does not use advertising or behavioural targeting cookies. We do not partner with ad networks or allow third-party advertising cookies to be placed on the 00bd9 platform. Your browsing activity on 00bd9 is not shared with advertising platforms.

Most web browsers allow you to manage cookie preferences through the browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For full guidance on managing cookies in your specific browser, refer to your browser provider's help documentation.

00bd9 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy and to comply with our applicable legal obligations. The following retention periods apply to the primary categories of data we hold:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in order to comply with anti-money laundering and financial record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction to meet financial compliance and audit requirements.
• KYC Verification Documents: Retained for the duration of your active account plus 5 years following account closure. Documents are securely destroyed after the retention period expires.
• Gameplay and Bet History: Retained for 3 years from the date of each gaming session for dispute resolution, responsible gaming monitoring, and fraud detection purposes.
• Support and Communications Data: Retained for 2 years from the date of the final communication in each support interaction.
• Technical and Usage Data (Cookies/Logs): Session data is deleted at the end of each session. Aggregated analytics data is retained for up to 13 months before being anonymised or deleted.

00bd9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• TLS/SSL Encryption: All data transmitted between your device and 00bd9's servers is encrypted using current Transport Layer Security (TLS) protocols. Sensitive data fields — including passwords and payment references — are encrypted both in transit and at rest.
• Access Controls: Access to personal data within 00bd9's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum access permissions required to perform their specific job functions. All access is logged and subject to regular audit review.
• Two-Factor Authentication: 00bd9's internal systems require multi-factor authentication for all staff accessing data processing environments. Players are also strongly encouraged to enable SMS-based two-step verification on their own 00bd9 accounts.
• Firewall & Intrusion Detection: The 00bd9 platform is protected by enterprise-grade firewall systems and real-time intrusion detection and prevention tools that monitor for suspicious network activity 24/7.
• Regular Security Audits: 00bd9 engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure.
• Incident Response: 00bd9 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights or interests, we will notify affected players as quickly as practically possible.

While 00bd9 takes all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security against all possible threats. You are responsible for keeping your own 00bd9 account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

As a 00bd9 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 00bd9 support team using the details in Section 14:

• Right of Access: You have the right to request a copy of the personal data that 00bd9 holds about you, along with information about how that data is being used. We will provide this information free of charge within 28 calendar days of your request.
• Right to Rectification: You have the right to request that we correct any personal data we hold about you that is inaccurate or incomplete. You may also update certain data (such as your mobile number or city of residence) directly through your account dashboard.
• Right to Erasure: You have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where we have no other lawful basis for retaining it. This right is subject to our legal obligation to retain certain records as described in Section 8.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to request that we transmit that data directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. You also have an unconditional right to opt out of any marketing communications from 00bd9 at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

The 00bd9 platform is strictly intended for use by adults aged 21 years and over. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Access to the platform by persons under 21 is prohibited, and any account found to belong to an underage individual will be immediately closed and all associated data deleted, except where retention is required by applicable law.

If you are a parent or guardian and believe that a person under the age of 21 has registered an account with 00bd9 or provided us with personal data without your knowledge, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including immediate account closure and data deletion where confirmed.

The 00bd9 platform may, in certain contexts, contain references to the websites or platforms of our certified game providers or payment partners. Where any such reference includes a navigational link to an external website, please be aware that 00bd9 has no control over the content, privacy practices, or data protection policies of those external sites.

We strongly recommend that you review the privacy policy of any third-party website you visit before providing any personal information to that site. 00bd9 accepts no liability for the privacy practices or content of any external website, regardless of whether that site is referenced from within the 00bd9 platform.

This Privacy Policy applies solely to the 00bd9 Website at https://00bd9.io and to the personal data processed by 00bd9 as data controller. It does not apply to third-party services accessed via payment providers, game studio platforms, or any other external destination.

00bd9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When material changes are made to this Policy, we will notify registered players by sending a notification to the mobile number or email address held on their account, with a minimum of 7 days' notice before the revised Policy takes effect.

The version number and effective date of the current Privacy Policy are displayed at the top of this page and in the Table of Contents sidebar. We recommend that you review this Policy periodically to stay informed of any updates. Your continued use of the 00bd9 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

The previous version of this Privacy Policy remains available upon request. If you have any questions about changes made in a specific version update, please contact the 00bd9 support team and we will be happy to clarify what was amended and why.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 00bd9 handles your personal data, please reach out to our dedicated support team using the contact details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Live Chat: Available 24/7 directly inside the 00bd9 platform dashboard. Average response time: 2–5 minutes.
• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Protection Request" for the fastest routing. Average response time: 4–8 hours.
• Office Hours for Formal Correspondence: Bangladesh Standard Time (BST, UTC+6), Monday to Friday, 09:00–18:00.

All data protection requests and formal privacy complaints are handled by the 00bd9 Data Protection team. We are committed to working cooperatively with you to address any concerns. Where a matter cannot be resolved through direct engagement with our team, you retain the right to escalate to the relevant data protection authority or competent legal body in your jurisdiction.